Fabrico’s solution shows how innovative technology can transform maintenance, helping businesses boost efficiency and stay competitive.

Client Overview

The client is a global leader in the production of vitamins and supplements, boasting:

• 4,500+ customers worldwide,
• 500+ partners and principals across the globe,
• 1,500+ committed employees,
• and over 30 years of market experience.
   

Renowned for its innovation and consistent delivery of high-quality products, the company has built a reputation as a trusted supplier in the health and wellness industry.

The Challenge

Before implementing Fabrico, the company faced a significant bottleneck in its maintenance operations. Their existing process relied heavily on Excel spreadsheets, which resulted in inefficiencies and gaps in communication.

The key challenges were:

1. Task Assignment: Maintenance managers manually checked Excel files to identify issues with machines. They would then write the tasks on paper, find a technician, and relay the task verbally or through written notes.
2. Tracking Issues: Once technicians completed their tasks, they reported back to the maintenance manager verbally. This created a dependency on the manager’s ability to recall details about the problem and manually document it in Excel.
3. Visibility of Historical Data: The lack of a centralized system meant there was no clear or reliable trail of historical maintenance issues and solutions. This lack of visibility affected decision-making and problem resolution.
4. Inventory Management: Spare parts inventory was managed separately, leading to delays in accessing parts when needed.

These inefficiencies resulted in miscommunication, delayed repairs, and a lack of accurate reporting, ultimately impacting productivity and machine uptime.

The Solution: Implementing Fabrico

The client turned to Fabrico to modernize and streamline their maintenance operations. Fabrico’s comprehensive solution addressed the pain points by providing:

1. Mobile Notifications for Technicians:

   • Technicians now receive real-time notifications on their mobile devices with detailed tasks.
   • Notifications include all historical data about the specific machine, ensuring technicians are well-informed before arriving on-site.

2. Real-Time Monitoring for Maintenance Managers:

   • Managers can access real-time information about machine status and working hours directly through the Fabrico platform.
   • They no longer need to rely on memory or manually track tasks, improving accuracy and reducing errors.

3. Enhanced Inventory Management:

   • The integrated inventory management system allows teams to track spare parts availability and manage stock levels efficiently.
   • Managers can proactively ensure necessary parts are always in stock, reducing downtime caused by missing components.

The Results

By adopting Fabrico, the client achieved significant operational improvements:

• Improved Efficiency: Task assignment and completion processes became seamless, saving hours of administrative work for managers.
• Enhanced Communication: Real-time updates eliminated delays and miscommunication between managers and technicians.
• Visibility and Accountability: Maintenance history and issue resolution data became easily accessible, enabling better analysis and proactive maintenance strategies.
• Reduced Downtime: Faster issue resolution and better inventory management led to increased machine uptime.

With Fabrico, the client successfully transitioned from a manual, Excel-based system to a fully digital and streamlined maintenance process. This transformation not only enhanced operational efficiency but also empowered the maintenance team to focus on more strategic initiatives.

Fabrico’s solution exemplifies how innovative technology can revolutionize maintenance workflows, enabling businesses to optimize performance and maintain their competitive edge in a dynamic market.